Reservation Confirmation
All reservations must be guaranteed at least 14 days prior to the arrival date. Valid guarantee methods include: Pay Plus Web Guarantee, Webpay Payment, and electronic transfer.
If the guarantee is not reflected 7 days before your arrival, the reservation will be canceled. If the guest wishes to reactivate the reservation, they must go through the process again under the current conditions.
Checks are not accepted as a form of payment.

Cancellation or Modification Policy
At Samadhi Eco Resort, we understand that plans can change unexpectedly. Therefore, we have established a cancellation policy that aims to be fair to both our guests and us.

Advance Cancellations:
If a guest cancels their reservation more than 14 days prior to the scheduled arrival date, no cancellation fee will apply.

Cancellation Policy for Cabins:

• No Show: 100% penalty
• Same Day: 100% penalty
• 1 Day Before: 80% penalty
• 2 Days Before: 80% penalty
• 7 Days Before: 50% penalty
• 14 Days Before: No penalty

Last-Minute Cancellations:
Cancellations made within 48 hours prior to the arrival date will incur a charge equivalent to the cost of one night’s accommodation, including applicable taxes and fees.

No Shows:
If a guest does not show up on the arrival date without prior cancellation, it will be considered a «no show,» and the total cost of the first night of stay, including taxes and fees, will be charged.

Reservation Modifications:
Changes to the reservation, such as modifications to arrival or departure dates, will be subject to availability and possible rate differences. For changes made within 48 hours prior to arrival, additional charges may apply based on the terms of the reserved rate.

Refund Policy:
In cases where a refund is applicable, it will be processed within 5 to 10 business days following the cancellation request, using the same payment method used for the reservation.

Force Majeure:
In the event of exceptional circumstances beyond the control of the guest or our center (e.g., natural disasters, public health emergencies), cancellation requests will be reviewed on a case-by-case basis, and a waiver of charges may be considered depending on the situation.

Taxes

• Chilean Guests and Resident Foreigners: All Chilean guests and resident foreigners are subject to a 19% tax (VAT), which is included in the published rates.
• Non-Resident Foreign Guests: Non-resident foreign guests in Chile who can demonstrate their status by presenting their entry card to the country and who pay their bill in US dollars (USD) or with an international credit card will be exempt from paying the VAT (19%).

Additional Information

• Check In: 15:00 hrs
• Check Out: 12:00 hrs
  Early check-in and late check-out are subject to availability and may incur additional charges.
• Infants: Ages 0 to 6 years. 
• Children: Ages 7 to 12 years.
• Adults: Ages 13 and older.
  
  Children up to 6 years old are exempt from charges

Note: We recommend that our guests carefully review the terms of their reservation and contact our customer service team for any questions or additional clarifications by sending an email to info@samadhiecoresort.com or samadhiecoresort@gmail.com.